SHIPPING
Plastic Free Port Stephens is delivered by Australia Post or carbon neutral service Sendle, with a flat shipping rate of $10 on orders under $150. Free shipping on orders over $150 (wholesale accounts excluded). We will do our absolute best to deliver Plastic Free Port Stephens products to you speedily. All orders will be fulfilled & dispatched within 48 hours of purchase, or on the next business day. Allow around 3-5 days for delivery for domestic destinations (Australia).
Delivery time frames are provided as a guide only. Once the order has been placed in the hands of the postal service we can no longer control the speed in which your item will move at, and the ETA of the order is governed by this service.
We take no responsibility for any failure to deliver products within the expected delivery time.
Contact us via email if you require express posting.
RESHIPPING
If your order requires reshipping and the fault lays with the customer, the customer will be responsible for the cost of resending the item. If the fault lays with the Plastic Free Port Stephens product we will cover the costs for reshipping.
All orders must be paid for in full prior to delivery.
